Cookie policy
The BMW Group wants to offer you the best service possible. To achieve this, we save information about your visit in so-called cookies. By using this website, you consent to the use of cookies. You can click on the "Additional information" button to find detailed information on the use of cookies on this website. You can also prevent cookies from being used by changing your browser settings.


Public information. BMW Promotion of Access to Information Manual.

1. Overview

In the interests of compliance with the South African Promotion of Access to Information Act, BMW South Africa offers you the opportunity to review the relevant manual prepared by the company; review the prescribed fees associated with requesting the information outlined in the manual, and to print a form to be completed and faxed to BMW South Africa should you wish to request this information. Request for access forms should be faxed to: 012 522 2209. Payment for these records should be made to BMW South Africa before a request for access can be fulfilled.

2. Introduction

The COMPANY conducts business as a manufacturer, importer and exporter of motor vehicles, motorcycles, automotive components and lifestyle accessories for onward sale to dealers and/or customers.

3. Company Contact Details

Persons designated/duly authorised persons:
Legal Services & Compliance Director: Charissa Hector

Postal address:
P O Box 2955
Pretoria 0001

Street address:
1 Bavaria Avenue
Randjespark Ext 17,
Midrand 1685

Telephone numbers:
(012) 522-2232
(012) 522-3000

Electronic Mail Address:

Payments should be made to:
BMW (South Africa) (Pty) Ltd

a. The ACT grants a requester access to records of the COMPANY, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.

b. Requests in terms of the ACT shall be made in accordance with the prescribed procedures, at the rates provided. The forms and tariff may be accessed under prescribed form and prescribed fees.

c. Requesters are referred to the Guide to be compiled by the South African Human Rights Commission, which will contain information for the purposes of exercising Constitutional Rights.

The contact details of the Commission are:

Postal Address:
Private Bag 2700,
Houghton, 2041

Telephone Number:
+27-11-484 8300

Fax Number:
+27-11-484 0582


5. Company Record Classification Key
Classification No. Accesss Classification
1 May be Disclosed Public Access Document
2 May not be Disclosed Request after commencement of criminal or civil proceedings [s7]
3 May be Disclosed Subject to copyright
4 Limited Disclosure Personal Information that belongs to the requester of that information [s61]
5 May not be Disclosed Unreasonable disclosure of personal information of Natural person [s63(1)]
6 May not be Disclosed Likely to harm the commercial or financial interests of third party [s64(a)(b)]
7 May not be Disclosed Likely to harm the Company or third party in contract or other negotiations [s64(c)]
8 May not be Disclosed Would breach a duty of confidence owed to a third party in terms of an Agreement [s65]
9 May not be Disclosed Likely to compromise the safety of individuals or protection of property [s66]
10 May not be Disclosed Legally privileged document [s67]
11 May be be Refused Environmental testing / investigation which reveals public safety / environmental risks [s64(2); s68(2)]
12 May not be Disclosed Commercial information of Private Body [s68]
13 May not be Disclosed Likely to prejudice research and development information of the Company or a third party [s69]
14 May not be Disclosed Disclosure in public interest [s70]

6. Summary: Records Availability
Departmental Records Subject Classification No.
Communications/Public Affairs Department Current Product Information 1, 4
Public Corporate Records 1
Media Releases 1
Environmental Department Environmental Policy 1
Environmental Records 11, 14
Human Resources Division Employee Records 4, 5, 9
Employment Contracts 4, 5
Personnel Guidelines, Policies and Procedures 12
Employee Medical Records 4, 5, 8
Financial Division Audited Financial Statements 12
Tax Records (Company & Employees) 12
Motor Industry Development Programme Records 12
Asset Register 12
Management Accounts 12
Corporate and Legal Services Division Services Division General Contract Documentation 6, 12
Company Guidelines, Policies and Procedures 12
Trade Marks 3
Statutory Records 12
Sales and Marketing Division Market Information 12, 13
Product Brochures 1
Owner Manuals 4
Field Records 4, 12
Performance Records 12
Product Sales Records 1
Marketing and Future Product Strategies 12
Customer Information and Database 12
Dealer Franchise Documents 6, 7, 12, 13
Production / Logistics Production Records 12
Production Engineering Vehicle and Components Specifications 12, 13
Engineering Records 12, 13
Quality Quality Records 12

7. Form of Request

To facilitate the processing of your request, kindly:

i. Use the prescribed form, available on the Website of the COMPANY at the following address

ii. Address your request to the Legal Services Department.

iii. Provide sufficient details to enable the COMPANY to identify:

a. The record(s) requested;
b. The requester (and if an agent is lodging the request, proof of capacity);
c. The form of access required:
- The postal address or fax number of the requester in the Republic;
- If the requester wishes to be informed of the decision in any manner (in addition to written) the manner and particulars thereof;

iv. The right which the requester is seeking to exercise or protect with an explanation of the reason the record is required to exercise or protect the right.

8. Prescribed Fees

The following applies to requests (other than personal requests):

i. A requestor is required to pay the prescribed fees (R50.00) before a request will be processed;

ii. If the preparation of the record requested requires more than the prescribed hours (six), a deposit shall be paid (of not more than one third of the access fee which would be payable if the request were granted);

iii. A requestor may lodge an application with a court against the tender/payment of the request fee and/or deposit;

iv. Records may be withheld until the fees have been paid.

v. The Fee Structure is available on the website of the COMPANY, at the following address

9. Access to Prescribed Forms and Fees, see links below.